Delivery

How much does delivery cost ?

We deliver our products worldwide. There is no minimum quantity required per order and our deliveries are OFFERED for the United States.

I have the wrong delivery address, what can I do ?

Don’t worry, if your package hasn’t been shipped yet, just send us an email at contact@snake-lounge.com with the corrected address and your order number.

We would like to point out that any change after your package has been shipped is impossible.

How long does it take to ship my order ?

Your order will be shipped within 3 working days and you will receive an email confirming the shipment.

What are the delivery times ?

The processing of your order, the manufacturing of the products and the delivery (OFFERED) take from 7 to 21 business days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

What happens if no one is at my home at the time of delivery ?

Don’t worry, the letter carrier will put your package in your mailbox if they are small enough. If your package was too large or the letter carrier did not have access to your mailbox, your package will be dropped off at your nearest postal center.

Why was my package returned to you ?

If you have filled in a wrong address or if you have not picked up your parcel at the post office within the time limit, the parcel will be sent back to us. If this happens, you will be required to contact us so that we can return your package to you. You will then be responsible for the return costs.

My order is not complete, is this normal ?

If your order includes several items, it is possible that they will be sent separately depending on available stocks and shipping warehouses.

As a precaution, we have decided to relocate our stocks to different warehouses in order to avoid the total loss of our production in the event of a natural disaster or any other major accident.

Don’t worry, your package will arrive shortly.

Returns, Exchanges and Cancellations

Can I change my order ?

Yes, as long as your order is not “in process“.

Can I cancel my order ?

It is entirely possible to cancel your order! If it is already in preparation, you will first have to send us the product back so that we can process the refund.

Please do not hesitate to contact our team by email at contact@snake-lounge.com. Our team will do its utmost to meet your needs.

Can I return my item if I don't like it ?

We accept returns within 14 days of receipt of the package. Please note, however, that we only accept returns of products in perfect condition and in their original packaging.

Shipping costs will be at your expense.

For any return request, please contact us by email at the following address: contact@snake-lounge.com

Refunds

How long do refunds take ?

Refunds take about 7 days if the order was placed by credit card. Refunds will be immediate if the order was placed via PayPal.

I have not received my refund, is this normal ?

If you have not received your refund after 14 working days, please contact our team by email at the following address: contact@snake-lounge.com

Other Questions

I did not receive the confirmation email of my order, is this normal ?

In this case, the first thing to do is to check your junk mail and spam.

If you still haven’t received your order confirmation email, please contact me by email with your full name, delivery address and phone number.

Contact email address: contact@snake-lounge.com

Partnership

For any partnership request, do not hesitate to contact us at the following email address: contact@snake-lounge.com

Can I return my item if I don't like it ?

We accept returns within 14 days of receipt of the package. Please note, however, that we only accept returns of products in perfect condition and in their original packaging.

Shipping costs will be at your expense.

For any return request, please contact us by email at the following address: contact@snake-lounge.com

Any questions ? Send us your request by completing the form below !

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